Terms of Use

Welcome to Mysterious Studio. These terms and conditions outline the rules and regulations for the use of this website, located at https://mysterious.studio.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use the website if you do not agree to take all of the terms and conditions stated on this page.

Creative License

The visuals published on this website are licensed under the Creative Commons Attribution-ShareAlike International license. This means that you are free to copy, redistribute, remix and build upon the material from this website, even commercially, as long as you give appropriate credit to Minnamari Helmisaari and Mysterious Studio, link back to our website (https://mysterious.studio), and share your work using the same license, allowing others to also build upon your work.

Please share your creations with us over email to hello@mysterious.studio or by tagging or contacting us on social media. We would love to see what you create.

Content Liability

When tagging us or hyperlinking to this website, please do so in a respectful manner. We shall not be held responsible for content that appears on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment.

Products

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products.

All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products may be subject to change.

Services

For legal reasons, we have to advise you that our services, such as guidance sessions and readings, are for entertainment purposes only. While we will do our best to provide you with a supportive and meaningful service, the insights that it brings are not a substitute to professional medical or mental health care, and we advice you to see experts in these fields if needed.

Any information given or perceived as given should be understood and taken as something that might provide insight. We can not and do not make any guarantees about your ability to get results with the ideas, information, tools or strategies presented through our services or our website. What you do with the information, including any actions you take, is your own responsibility. By your request and payment for services you agree not to attempt to hold us liable for your decisions, actions or results, at any time, under any circumstance.

Purchases and Payment

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order.

We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Corrections

There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Shipping & Refund Policy

Delivery Times

The delivery times vary depending on the type of product that you have ordered. See an overview of the delivery times below.

Digital Downloads

As soon as you purchase a digital download, you are taken to a page with a link where you can download the digital download. A download link will also be sent to the e-mail address that you entered at checkout. The e-mail with the link should arrive promptly after you placed your order. If not, please check your spam folder first, and then contact us at hello@mysterious.studio for a new digital download link to be sent to you.

Please download the digital download and save it to a secure location of you own as soon as you’re able, as we cannot guarantee that the files will be stored on our servers indefinitely.

Prints, Apparel and Accessories

Prints and postcards that are printed by hand by Minnamari are sent by hand from her residence in Estonia, Europe. The print will be sent out within 5 working days from the day the order was placed, but the total delivery time is dependent on your location. For purchases beyond Europe and the UK, ordering an on-demand print might be a faster option, since the product fulfilment facility may be closer to your location. But if you don’t mind waiting a moment for your hand-printed print, it will arrive in due time, and with a more personal touch.

For prints, apparel and accessories that are manufactured on demand, we kindly ask you to allow some time for the product to arrive as they first need to be manufactured before shipping. In the interest of reducing resource use both when it comes to production and shipping, we collaborate with print on demand services that have order fulfilment facilities worldwide. The product you order is sent from the facility closest to your location.

It usually takes 3-7 days to fulfill an order, after which it is shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3-4 business days
  • Europe: 6-8 business days
  • Australia: 2-14 business days
  • Japan: 4-8 business days
  • International, additional areas: 10-20 business days

Remote Readings

You will receive your remote reading within 5 working days to the email you entered at checkout. Depending on what type of remote reading you ordered, you will receive either a written PDF with images, a link to a video recording of the reading, or a link to an audio recording + images of the reading. If you haven’t received your remote reading within 5 working days, please check your spam folder first, and then contact us at hello@mysterious.studio for a new email to be sent to you.

Please download the reading file(s) to store in a secure location of you own as soon as you’re able. We will keep the files up for at least a month (30 calendar days from sending the link) to ensure you have enough time to download them, but we cannot guarantee that the files will be stored on our servers indefinitely.

Shipping Costs

The shipping fee can vary between 0 € – 20 € depending on the order weight and your location. When you fill in your address at checkout you can view the shipping cost before confirming your order. We offer worldwide international shipping, with the exception of countries that are difficult to ship to.

Please ensure that you have entered the correct address and contact information as we cannot be held responsible for non-delivery due to errors in the provided information.

Customs and Tax fees

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Shipping Errors

If your order has not arrived at the designated time, please help us out by doing the following before contacting us:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office(s) if they have your package
  • Stop by your neighbors in case the courier left the package with them

If you did find a mistake in your delivery address, the order will most likely be returned to the facility where it was shipped from. We can correct the address and schedule a reshipment, but shipping will be at your own cost. Thank you for your understanding.

If the shipping address was correct, and the package wasn’t left at the post office or your neighbor’s, get in touch with us at hello@mysterious.studio with your order number, no later than 30 days after the estimated delivery date. If the item is lost in transit due to an error on our side, we will cover the expenses of a reshipment or issue a refund.

Product Refund Policy

Due to the on-demand production process, products purchased from Mysterious Studio are not eligible for exchanges, returns or refunds, unless the product arrives at you in a damaged condition.

Defective or damaged items

In the event that your order arrives in a defective or damaged condition, please e-mail us as soon as possible with the order number and a photo of the product’s condition. In order to receive a replacement or a refund for defective items, your request must be submitted within 30 days of you receiving the order.

Mislabelled items

Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please send us an email within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.

Remote Reading Refund Policy

Remote readings are not eligible for returns or refunds, as we will start to plan and do the reading immediately after receiving the order, and we may not see your refund request before the reading is already done.

Live Session Refund Policy

For live sessions bought through our calendar, we both have the right to reschedule or cancel the appointment up until the very last minute. If you cancel your appointment you will receive a full refund. Let’s allow for this flexibility, as we cannot predict surprises that life presents us with or how the energy flows at the time of the meeting.

Contact

If anything is unclear or you have more questions, feel free to contact us at hello@mysterious.studio.

Privacy Policy

This is the privacy policy of the website Mysterious Studio. The website address is: https://mysterious.studio

We take care of your personal data and undertake to guarantee its confidentiality and security. The purpose of this document is to provide you with a comprehensive description of how we are processing the information we collect, and to provide the reasons for why we must collect certain personal data about you.

Personal information we collect:

When you visit Mysterious Studio, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Sessions and Readings

In sessions and readings, we respect client confidentiality. Your information will not be sold. While we take all measures possible to protect your information, such as using Proton encrypted email for email correspondences, we cannot guarantee the technology to always be secure and hereby inform you about the risk of confidentiality arising in the use of technology such as email, phone, Zoom and other technology.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Why we process your data

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

Mysterious Studio collects and uses Users personal information for the following purposes:

  • To process transactions and provide services. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send e-mails. The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via hello@mysterious.studio.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Who we share your data with

If you are a European resident, please note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Visitor comments may be checked through an automated spam detection service.

If you request a password reset, your IP address will be included in the reset email.

Links to other websites

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties’ privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

What rights you have over your data

If you are a European resident, you have the following rights related to your personal data:

  • The right to be informed.
  • The right of access.
  • The right to rectification.
  • The right to erasure.
  • The right to restrict processing.
  • The right to data portability.
  • The right to object.
  • Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us at hello@mysterious.studio.

Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to hello@mysterious.studio