Frequently Asked Questions

How are your products made?

For clothing products and accessories such as hoodies, tote bags and t-shirts, we collaborate with a print-on-demand manufacturers called Printful. We chose this approach in the interest of reducing resource use both when it comes to production and shipping. There are many print-on-demand manufacturers out there, but our choice fell on Printful, because they are one of few providers that have made such sustainability efforts as manufacturing products using organic or recycled materials. They also have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

All limited edition art prints and postcards are printed by hand by Minnamari Helmisaari, the artist who created the original work, and the founder and manager of this store 🙂 Limited edition prints are shipped with a Certificate of Authenticity that is signed and numbered by Minnamari, and she also carefully wraps these prints in hard packaging. For limited edition prints there is gift wrapping available. Please include a request of gift wrapping in the notes section as you place your order, or inform Minnamari about this before purchasing by sending an email to minnamari@mysterious.studio

For our open edition art prints we have chosen to collaborate with a print-on-demand manufacturer called Gelato. We chose to use Gelato for open edition wall prints, as Gelato offers archival, museum-quality art prints that are printed onto FSC-certified paper. In so doing, our prints are both of the highest quality and sustainably produced. Gelato also emphasises localised production and collaborates with local manufacturers all over the world. Due to this, the trip from the manufacturer to your home is shorter, resulting in less energy use in transporting the print to you.

When will I get my order?

The delivery times vary depending on the type of product that you have ordered.

Digital Downloads and Remote Readings will be sent to the e-mail address that you entered at checkout. The digital download should arrive promptly after you placed your order, while the remote reading will arrive within 5 working days. If you can’t find it in your inbox, please check your spam folder first, and then contact us at hello@mysterious.studio for a email to be sent to you.

Limited edition art prints and postcards are shipped out within 5 working days of receiving the order, but the total shipping time depends on your location.

Since all apparel and accessories are manufactured on demand, we kindly ask you to allow some time for the product to arrive. The on-demand manufacturer that we collaborate with has order fulfillment facilities worldwide, and the product you order is sent from the facility closest to your location.

It usually takes 3-7 days to fulfill an order, after which it is shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3-4 business days
  • Europe: 6-8 business days
  • Australia: 2-14 business days
  • Japan: 4-8 business days
  • International, additional areas: 10-20 business days

What countries do you ship to?

We offer worldwide international shipping, with the exception of a few countries that are difficult to ship to, due to legal restrictions or shipping carrier limitations.

The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations:

Crimea, Luhansk, and Donetsk regions in Ukraine
Russia
Belarus
Ecuador
Cuba
Iran
Syria
North Korea

The list of countries where our shipping carriers don’t offer international shipping may change. We reserve the right to cancel any order that our shipping carriers cannot ship to. Thank you for your understanding.

How do I track my order?

You will receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, send us an email at hello@mysterious.studio.

How much does shipping cost?

For limited edition prints, that are sent to you by hand, free shipping is available for orders within Europe. Beyond Europe, the shipping fee for limited edition prints is 4 € – 20 € depending on the order weight and your location.

For all print-on-demand products such as clothes, apparel and open edition prints, there is a shipping fee of 4 € – 20 € depending on the order weight and your location.

When you fill in your address at checkout you can view the shipping cost before confirming your order. We offer worldwide international shipping, with the exception of a few countries that are difficult to ship to.

Digital downloads and remote readings have no additional shipping cost, since these are sent directly to your email.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should have arrived by now, but I still don't have it. What should I do?

If your order has not arrived at the designated time, please help us out by doing the following before contacting us:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office(s) if they have your package
  • Stop by your neighbors in case the courier left the package with them

If you did find a mistake in your delivery address, the order will most likely be returned to us, or to the facility where it was shipped from. We can correct the address and schedule a reshipment, but shipping will be at your own cost.

If the shipping address was correct, and the package wasn’t left at the post office or your neighbor’s, get in touch with us at hello@mysterious.studio with your order number, no later than 30 days after the estimated delivery date. If the item is lost in transit due to an error on our side, we will cover the expenses of a reshipment or issue a refund.

What's your return policy?

Due to the on-demand production process, we don’t offer exchanges or returns, but if there is something wrong with your order, please let us know at hello@mysterious.studio.

Do you offer refunds on your products?

For products, such as clothing or prints, refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at hello@mysterious.studio and we’ll sort it out for you. Read below what to include in your email.

 

I received a wrong/damaged product, what should I do?

We’re so sorry to hear that you received the wrong product, or that the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@mysterious.studio within a week’s time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.

Can I exchange an item for a different size/color?

Due to the on-demand production process, where items are manufactured based on your requirements, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts – we have one for every item listed on our store, in the product description section.

Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at hello@mysterious.studio within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.

How can I contact you?

If anything is unclear or you have more questions, feel free to contact us at hello@mysterious.studio.

For matters concerning readings and sessions, contact Minnamari directly at minnamari@mysterious.studio.

Readings & Sessions FAQ

These questions are answered by Minnamari, the person doing the sessions and readings 🙂 If you have any other questions and want to contact Minnamari directly, please send an email to minnamari@mysterious.studio

Do you offer refunds on your readings?

Remote readings are not eligible for returns or refunds, as I will start to plan and do the reading immediately after receiving the order, and may not see your refund request before the reading is already done.

For live sessions bought through the calendar, we both have the right to reschedule or cancel the appointment up until the very last minute. If you cancel your appointment you will receive a full refund. Let’s allow for this flexibility, as we cannot predict surprises that life presents us with or how the energy flows at the time of the meeting.

Does client confidentiality apply to your sessions and readings? Is the information I share over email confidential?

In sessions and readings, I respect client confidentiality. Your information will not be sold. While I take all measures possible to protect your information, such as using Proton encrypted email for email correspondences, I cannot guarantee the technology (such as email, phone, Zoom and other technology) to always be secure and cannot be held responsible for data breaches beyond my control.

Can you do a reading about a third party (not present during the session, or not the person who bought the reading)?

I do not do readings about third parties without their consent, as this is unetchical. While I understand that you may be curious about another person’s life, I will only read for you personally. The reading can be reframed in such a way that I can read about a relational situation from your perspective, to aid you in deeper insight about your own role and approach connected to the relationship. But I will never do a remote viewing into another person’s life as this is would be a violation of another person’s boundaries.

In readings and sessions, can you offer advise concerning health issues?

I do not advise health issues, including mental health issues, as I am not a medical professional. For legal reasons, I have to advise you that my services, such as sessions and readings, are for entertainment purposes only. While I will do my best to provide you with a supportive and meaningful session or readings, the insights that may arise are not a substitute to professional medical or mental health care, and I advice you to see experts in these fields if needed.

Oh no! I forgot to add information in the notes section while ordering a remote reading!

Don’t worry, you can also send me an email to minnamari@mysterious.studio with more information about your issue/situation/requests for the reading after placing the order. If you have not sent me more information within 5 working days I will first try to contact you through the email you provided to ask you for more information that can guide me in how to best do the reading for you. If I still don’t receive an answer within 5 working days, I will instead do a general reading and send that to you. 

Can you guarantee that a reading or session will change my life?

Any information given or perceived as given should be understood and taken as something that might provide insight. I do not guarantee any outcome or change within a certain time frame, as transformational processes can take a long time, even years.

I also can not and do not make any guarantees about your ability to get results with the ideas, information, tools or strategies presented through my services or website. What you do with the information, including any actions you take, is your own responsibility.

The guidance that I offer is best seen as something to support the bringing forth of your own knowing. My role is mainly to provide a supportive space where that which you already know can be brought to the surface, so that it becomes accessible to you.

Any change that may arise from our reading or session will be of your own making. You are the creator and change-maker of your own life.

How can I contact you?

Feel free to send me an email to minnamari@mysterious.studio I will get back to you as soon as I can, usually within a day or two.